Platform Terms and Conditions (Consumers)

1.  Introduction

1.1.  These terms and conditions (Terms) set out the terms on which you can sign up to access and use our E-Learning Content (as described at www.inclusiveworking.com (the Content) through our E-Learning Platform (which can be found at www.inclusiveworking.com (the Platform).
1.2.  Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how you sign up to the Platform and place an order (order) to use our Content (see clause 3 below). These Terms set out your rights and responsibilities and tell
you what to do if there is a problem. These terms also limit our liability.
1.3.  These Terms apply to you where you are signing up to our Platform as a consumer. This means that you primarily use our Platform for personal use (and will not use our Platform for commercial, business or resale purposes).
1.4.  You must accept these Terms for us to provide you with access to the Platform and Content. By signing up (a described below), you confirm that you accept these Terms and you become legally bound by them. If you do not agree to these Terms, you must not sign up to our Platform.
1.5.  Please note that we reserve the right to update, change or replace any part of these Terms in our sole discretion. However, the terms which apply to your order will be those in force at the time you place your order.
1.6.  We will collect some personal data about you in order to process your order (e.g., your name, email address and payment details). For information regarding how we process personal data, please see our Privacy Policy www.inclusiveworking.com/privacypolicy

1.7.  [For information regarding access to and use of our Website, please see our Website Terms of Use here.]

2.  Who are we?

2.1.  We are Inclusive Working Limited, registered in England and Wales with company number 13164265 whose registered address is 192a Dalling Road, London W6 0EU (we / us / our).
2.2. We provide accredited compliance training and resources (such as templates) and consultancy services to individuals, businesses, and educational institutions in the UK and internationally.
2.3. IW is accredited by CPD (Continuous Professional Development). Membership Number: 015125
2.4. You can contact us with any queries through www.inclusiveworking.com/contactus OR [by using details below: help@inclusiveworking.com

3.  Placing an Order

3.1.  To sign up to our Platform, you need to register at www.inclusiveworking.com/register. You can then place an Order for Content at www.inclusiveworking.com/courses
3.2.  Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.3.  The order will only be accepted when we send you a written acceptance of the order by email. When we send you this email confirming the order, a contract between you and us will be created (the Contract).
3.4.  We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible.
3.5.  By placing an order, you confirm that you are an individual who is at least 18 years old; and
3.6.  If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

4.  Use of our Platform and Content

4.1. You will have a non-exclusive, non-transferrable right to use the Content via the Platform for the duration of your subscription, as set out in your order.
4.2. Your right to use the Content is just for you – you cannot allow anyone else to use it unless they have placed their own order. You must keep your password for the Platform safe and not share it with anyone else, other than someone who is helping you use the Platform.
1.1. You must not:
        1.1.1. use the Platform for anything other than receiving the Content;
        1.1.2. use the Content for anything other than receiving the training that it is intended to provide;
        1.1.3. remove, obscure or in any way alter or tamper with any mark, code or other protective measure that is applied to the Content;
        1.1.4. use the Content for any illegal or immoral purposes; or
        1.1.5. use the Platform or Content to try build a product or service that is similar to or competes with the Platform or Content; unless the law specifically says that you are allowed to do these things.
1.2. We will do all that we reasonably can to provide the Content as described in the order that we have accepted. If there might be a delay to access the Content, we will email you to let you know as soon as we reasonably can. However, we are not responsible for any losses you incur
as a result of any delay.
1.3. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the Internet, and you acknowledge that the Platform and the Content may be subject to limitations, delays, and other problems inherent in the use of such communications facilities
1.4. Where we are responsible for a delay, but it is caused by circumstances beyond our reasonable control, we will usually try to provide access to the Platform as soon as the issue causing the delay has been resolved. If the delay is by more than 28 days, we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a full refund OR refund of any advance payments made by you for any services that have not yet been provided

2.  Free Trial Period

2.1. If we offer a free trial of some or all of our Content (Free Trial Content), and you sign up for this, you will be allowed to access the Free Trial Content via our Platform for twenty (20) days (Free Trial Period).
2.2. During the Free Trial Period, you will have access to the Content, and will be permitted to use it in accordance with these Terms free of charge during the Free Trial Period, however, no accreditation will be given for of the E-Learning Content that is successfully completed during the free trial.
2.3. We reserve the right to cancel the free trial and to withdraw any offer of a free trial at any time and at our discretion.

3.  Our Obligations

3.1. The Platform and the Content will be as described in clause 1.1, will be fit for its advertised purpose and will be of satisfactory quality.
3.2. We will provide the Platform and the Content with reasonable skill and care.
3.3. We have and will maintain all necessary licences, consents, and permissions necessary for the performance of our obligations under these Terms.
3.4. We do not promise that:
        3.4.1. your use of the Platform or the Content will be uninterrupted or error-free; or
        3.4.2. that the Platform, the Content, or the information obtained by you through the Content will meet your requirements.
3.5. We will provide you with access to the Content via the Platform on and subject to these Terms for as long as your Order said we would do so.

4.  Your obligations and restrictions

4.1. You agree and accept that:
        4.1.1. you will provide complete and accurate information when placing an order and    you are responsible for making sure that the                                       information you provide us, and the order you have created, is correct;
        4.1.2. you will comply with these Terms when using our Platform and placing an order; and
        4.1.3. you will be solely responsible for obtaining and maintaining all computer systems required to use the Platform and Content.
4.2. You will use all reasonable efforts to prevent any unauthorised access to, or use of, the Content. You will notify us immediately on becoming aware of such unauthorised access or use and failure to notify us will be considered a material breach of this agreement.
4.3. In the event that you are in breach of this agreement, we may suspend your access to the Platform and the Content without notice and we will not have to pay you any compensation in connection with your suspension. The suspension will not stop us from enforcing any other rights we may have.
4.4. We are not responsible for any delay or failure to perform our obligations that arises as a result of a failure by you to comply with these Terms.
4.5. In reading and accepting these Terms, you are aware of and understand your rights and responsibilities. If you are not sure about anything contained within these Terms, you must contact us on our Contact Page for help or more information.

5.  Price and payment

5.1. The price for our Content will be as set out in your order (the Price). The Price is inclusive of VAT.
5.2. Prices for our services may change at any time. You can find our current prices at www.inclusiveworking.com/courses This will not affect existing orders unless:
        5.2.1. the information you provided us in relation to your order was materially different from the information we required in order to provide                         the Content (for example, your job role, contact details etc.).
        5.2.2. there has been an error on our website regarding the pricing of our Content and this affects your order, we will try to contact you using                         the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct or                              to cancel your order.
5.3. We will charge the Price to the credit or debit card that you have provided at the time we accept the order. All amounts due must be paid in full in advance.
5.4. We accept the following credit cards and debit cards: Visa, Visa Debit, Debit, Debit Mastercard). You can also pay by [PayPal], [Apple Pay], [Google Pay]. All credit card and debit card payments need to be authorised by the relevant card issuer.
5.5. We use a third party payment provider, stripe, to process payments on our Platform. They have their own separate terms of use which will be made available at the point of payment.

6.  Your rights to cancel

6.1. You have 14 days from the date of your order confirmation email to change your mind and cancel your order.
6.2. We will not provide any Content during the 14-day cancellation period unless you request for us to do so by ticking the relevant box when you place your order. We are under no obligation to accept your request.
6.3. If you request for us to start providing the Content during the 14-day cancellation period and we agree to do so, this will impact your cancellation rights as follows:
6.3.1. you lose your right to cancel once you have accessed the Content through the Platform and will not be entitled to a refund even if the cancellation period has not expired;
6.3.2. if you been provided access to the Content through the Platform however you have not accessed, viewed or downloaded the Content, you will be required to pay for the subscription up to the time that you told us that you want to cancel.
6.4. To cancel your order, please email us at help@inclusiveworking.com To help us process your cancellation more quickly, please have your order details ready or include it in the email form you send to us.
6.5. We will provide you with a refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel. If the Content has been provided during the cancellation period at your request, we will make deductions from any refund due to you as explained in clause 9.3 above.
6.6. We will issue your refund to the same payment method you used when you placed your order.
6.7. If your order specifies that the term of the Contract automatically renews every month, you will be able to cancel the Contract at the end of the first month of the Contract or any subsequent month by providing us with written notice that you do not wish the Contract to renew at least 7
days before the renewal date

7.  Your rights if the Platform or Content does not work properly

7.1. If the Platform or Content does not work properly, you can ask us to provide access to the Content via a different method or to fix it or get some or all of your money back if we cannot fix it.
7.2. If the Platform or any Content is faulty or is not as described, please contact us as soon as reasonably possible here. workwithus@inclusiveworking.com
7.3. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133

8.  Our right to end the Contract

8.1. We may terminate any and all Contracts we have with you at any time by contacting you in writing if:
        8.1.1. you commit a serious breach of these Terms;
        8.1.2. you do or take part in anything illegal when using or purchasing our Content or Platform; or
        8.1.3. you fail to pay any amount due under the Contract on the due date.

8.2. Our right to terminate does not affect any of your rights

9.  Our liability to you

9.1. If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result up to the limit of the price paid for the Content. By ‘foreseeable’ we mean that, at the time the Contract was made, it was either clear that such loss or damage
would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
9.2. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
9.3. We are not liable to you for any losses you incur where the provision of the Content is delayed or cannot be performed because you have not provided us with adequate instructions or information to allow us to provide access and use of our Platform and Content.
9.4. If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil the Contract.
9.5. Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit

10.  Feedback and Complaints

10.1. We hope that you are satisfied with any purchase you make with us, and we are always keen to hear about ways to improve our Content. If you have any comments, please submit these to help@inclusiveworking.com
10.2. If you do have any complaints, please submit them to help@inclusiveworking.com and we will aim to deal with these swiftly.

11.  General

11.1. You are not allowed to transfer your rights or obligations under these terms to anyone without our prior written consent. We may transfer our rights and obligations under these terms to another business without your consent, but we will notify you of the transfer and make sure that
your rights are not adversely affected as a result.
11.2. If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
11.3. If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
11.4. This Contract, these Terms and the terms of each accepted Order represents the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.
11.5. This Contract and any dispute or claim arising out of this Contract will be governed by, and interpreted in accordance with, the laws of England and Wales and the parties agree that the courts of England and Wales will have exclusive jurisdiction to settle such disputes or claims.